IRC Office Hours - JULY 2024

Caroline Holback

Caroline is a strategic and collaborative HR professional based in Seattle, WA, with over 7 years of experience in people operations and talent acquisition, both within organizations and as a consultant. She is recognized as a trusted advisor to business owners and key stakeholders, offering expertise in talent management, end-to-end recruitment, and enhancing organizational effectiveness. Caroline is passionate about fostering a positive workplace culture and delivering impactful solutions that align with business goals.

Erica Biesinger, MBA

Erica has been involved in the birth center community since 2014 when she joined the staff at The Midwife Center in Pittsburgh as the Finance and Operations Manager.  Since then, she's provided ongoing administrative support to the birth center including overseeing all financial aspects of the Center and helping to expand  both the facility and programs offered.  She is passionate about the independent, free-standing birth center model and the midwifery model of care. Her goal is to have that shine through in her administrative work, while improving the ongoing financial health of the birth center.

Jillian Helleloid, MBA

Jillian has been working in the medical billing and coding field with freestanding birth centers since 2017. Since 2022, she has served as the Director of Billing and Human Resources at Willow Midwives in Minneapolis. Jillian also brings several years of experience working within the insurance benefits industry and human resources.

In addition to her professional experience, Jillian is a member of the IRC and Program committees, and currently serves as the the treasurer of the Minnesota Chapter of AABC.